Processes show the way

Meaning you can respond quicker

Processes clearly define a sequence of steps to be followed in a consistent manner, such as how your business will manage incidents, deliver change, or respond to any policy violations.  They are important as they provide a road map or a set of methods of how people are going to perform certain activities. The purpose of a process is for everyone to understand what will occur, who will do it, and by when. Good processes will ensure successful outcomes can be repeated over and over again, making your staff more efficient and reducing your risk.

Consider the following real scenarios: 


  • Sarah is the company payroll officer and is involved in a project to replace the currently time-sheeting system. She accidentally includes a spreadsheet that contains employee information including bank account details, addresses and salary in an email to a the supplier setting up the new tool. As this constitutes a disclosure of data to unauthorised parties, what should you do?

  • Suren is the sole IT administrator for a company and is responsible for the support of a number of the systems the business uses, which includes patching and access management. Due to a family emergency he needs to be leave the country and will be unable to provide support remotely. While he is away, a vendor informs you that a critical patch needs to be applied to your network to close down a vulnerability. How do you ensure that someone will be able to manage this in Suren's absence?

  • Your business employees 10 people and operates out of an office that is in a block of retail shops. You arrive at work one day to find that there was a fire in one of the takeaway shops which has caused significant damage to your premises. The landlord informs you that it is unlikely you'll be back in your office this week, and may be out for some time. How do you ensure your business will be able to operate and your staff will have access to everything they need to do their job? 

Without well designed processes you could lose a lot of time trying to work through the actions. 

How we help:

We run audits over your existing processes, advising you on what gaps you might have, and develop ones which are fit for your business and support your policies

We even train your staff on what processes are important 

Contact us today to see how we can assist you.



Incident Management

When things go wrong you want to be able to get up and running as fast as possible, that's where incident management helps by guiding your business through the steps you need to follow.

Incident management processes can be adapted to cover all manner of issues, included non- tech related ones, and should tie closely in with your business continuity policy

Enabling New Staff

You want to ensure that it is as easy as possible for new staff to get up and running with your systems. Having a process in place means you can guarantee they will have access to the systems they need at the time they need it

Removing Former Staff

No-one likes losing staff, but when it is time to go you want to ensure they can not take critical information with them.

And that means removing their system access, ensuring that any common passwords are changed, and that all information is wiped from their devices. 

Managing Backups

Backing up is not something you do when you go the wrong way down a a street. It refers to the copying into an archive file of computer data that is already in secondary storage—so that it may be used to restore the original if your information is lost.

Back-up processes involve not just the backing up of the data, but regular testing to ensure you can operate with it if you need. 

Business Continuity

 Business continuity planning is the process of creating systems of prevention and recovery to deal with potential threats to a company. 

In addition to prevention, the goal is to permit ongoing operation, before and during execution of disaster recovery.