Processes clearly define a sequence of steps to be followed in a consistent manner, such as how your business will manage incidents, deliver change, or respond to any policy violations. They are important as they provide a road map or a set of methods of how people are going to perform certain activities. The purpose of a process is for everyone to understand what will occur, who will do it, and by when. Good processes will ensure successful outcomes can be repeated over and over again, making your staff more efficient and reducing your risk.
Consider the following real scenarios:
Without well designed processes you could lose a lot of time trying to work through the actions.
How we help:
We run audits over your existing processes, advising you on what gaps you might have, and develop ones which are fit for your business and support your policies
We even train your staff on what processes are important
Contact us today to see how we can assist you.
When things go wrong you want to be able to get up and running as fast as possible, that's where incident management helps by guiding your business through the steps you need to follow.
Incident management processes can be adapted to cover all manner of issues, included non- tech related ones, and should tie closely in with your business continuity policy
You want to ensure that it is as easy as possible for new staff to get up and running with your systems. Having a process in place means you can guarantee they will have access to the systems they need at the time they need it
No-one likes losing staff, but when it is time to go you want to ensure they can not take critical information with them.
And that means removing their system access, ensuring that any common passwords are changed, and that all information is wiped from their devices.
Backing up is not something you do when you go the wrong way down a a street. It refers to the copying into an archive file of computer data that is already in secondary storage—so that it may be used to restore the original if your information is lost.
Back-up processes involve not just the backing up of the data, but regular testing to ensure you can operate with it if you need.
Business continuity planning is the process of creating systems of prevention and recovery to deal with potential threats to a company.
In addition to prevention, the goal is to permit ongoing operation, before and during execution of disaster recovery.